Frequently Asked Questions

What is a consignment shop?

Twice Loved acts as a resale agency on your behalf — a safe, secure, and hassle-free way to buy or sell your pre-loved designer pieces.

What are your opening times?

We're open Tuesday to Saturday, 10am–5pm. Sunday and Monday by appointment. Outside of these hours, feel free to email linda@twiceloved.co.uk or call 07767 419443 and we'll do our best to accommodate you.

How much will I receive for my items?

Your return is agreed with you upfront. There are no hidden fees or additional costs. Our commission is 10–40% of the sale price, depending on the item's value and brand. Please note, we do not buy items outright from clients.

How long does it take to receive payment?

You'll be paid for each item within 14 days of the sale completing.

How are payments made?

All payments are made by bank transfer.

Do I receive a receipt for my items?

Yes. You'll receive an email contract detailing your unique customer ID, the terms and conditions of the consignment agreement, and the agreed pricing for your items. Simply accept the terms to authorise Twice Loved to sell on your behalf.

Are my items insured?

Yes , all items left with us are fully insured.

How do you authenticate items?

We work with trusted external authentication companies for specific items and can provide certificates of authenticity where required.

Which brands do you accept?

We accept the following brands and similar:

Alexander McQueen, APC, Armani, Anya Hindmarch, Aspinal of London, Balenciaga, Bally, Belstaff, Bottega Veneta, Burberry, Bvlgari, Canada Goose, Cartier, Chanel, Chloé, Christian Dior, Christian Louboutin, D&G, Emilio Pucci, Erdem, Escada, Fendi, Ferragamo, Givenchy, Gucci, Herno, Isabel Marant, Jil Sander, Joseph, Loewe, Louis Vuitton, Maison Margiela, Marni, Max Mara, Missoni, Moncler, Mulberry, Needle & Thread, Prada, Rixo, Sandro, Self Portrait, Victoria Beckham, YSL, Zadig & Voltaire, and select quality boutique pieces.

Please note: We do not accept wedding attire (including mother of the bride/groom outfits) unless the item is from one of the brands listed above. All clothing must be freshly laundered and in excellent condition. We only accept vintage pieces from labels such as Chanel and Dior.

How long do you keep items?

We keep items for 12 weeks. After this period, we'll be in touch to discuss repricing or to arrange collection.

Can I take my items back?

Absolutely. Just give us 24 hours' notice so we can carefully package everything for you.

Are my details kept private?

Yes. In accordance with our Privacy Policy, your details are never shared with third parties. Twice Loved is registered with the Information Commissioner's Office — reference ZB739968.

How do I start selling with Twice Loved?

Head over to our Sell with Us page to find out how to get started.