FAQ

What is a consignment shop?

Twice Loved Ltd act as a resale agency on behalf of our clients. A safe and secure way to buy or sell your pre-owned designer pieces.

Linda Speake trading as Twice Loved Ltd 

Opening Times?

The shop is open from Tuesday to Saturday 10am - 6pm. Out with these times email linda@twiceloved.co.uk or call 07767 419443 and we will try to accommodate any request.

 

How much will I receive back for my items?

This is agreed with you upfront and there are no additional fees or costs for your whatsoever. Commission rates are between 10-40% of our sale price for your items. Dependant on the item value and brand.

Note we do not buy outright from client.

 

How long will it take get the funds?

You will be paid for each item sold within 14 days of the sale completion.

 

How are payments made?

Payments are made by bank transfer.

 

Do I get a receipt for my items?

Yes, you will receive an email contract detailing your unique customer id number, the terms and condition of the consignment agreement and pricing for your items. All you have to do is accept these terms to enable Twice Loved Ltd to sell your items on your behalf.

 

Am I insured with Twice Loved?

we make every effort to carefully store and keep your items secure we ask that you check your home insurance policy provide cover for your items. The items remain your property until sold.

 

How do you authenticate my items?

We use external companies to authenticate specific items and provide certificates when required.

 

Which brands do you accept?

We accept the following brands or similar, Also boutique items. Alexander McQueen, APC, Armani, Anya Hindmarch, Aspinal of London, Balenciaga, Bally, Belstaff, Bottega Veneta, Burberry, Bvlgari, Chanel, Chloe, Cartier, Canada Goose, Christian Dior, Chloe, Christian Dior, Christian Louboutin, D&G, Erdem, Emilio Pucci, Escada, Fendi, Ferragamo, Gucci, Herno, Givenchy, Isabel Marant, Jil Sander, Joseph, Loewe, Louis Vuitton, Maison Margiella, Marni, Max Mara, Missoni, Moncler, Mulberry, Needle & Thread, Prada, Rixo, Sandro, Self Portrait, Victoria Beckham, YSL, Zadig & Voltaire.

 

How long do you keep the items?

We keep items for 12 weeks. After this time we will contact you to review the pricing or alternatively ask you to collect.

 

Can I take my items back?

Yes, just give us 24 hours’ notice to carefully package your items.

 

Are my details shared?

No, as per our Privacy Policy we do not share your details. 

Registered with Commissioner's Office. Reference ZB739968 

How do I sell with Twice Loved ?

See “Sell with Us”