FAQ

What is a consignment shop?

Twice Loved Ltd act as agents on behalf of our sellers of the items, to whom the title of the goods remains until the point of sale. We, us, our means Linda Speake trading as Twice Loved Ltd at 27 Clarence Drive Glasgow G12 9QN

Opening Times?

The shop is open from Tuesday to Saturday 10am - 6pm. Outwith these times email linda@twiceloved.co.uk or call 07767 419443 and we will try to accommodate any request

How much will I receive back for my items?

You can earn between 60-90% of the sale price for your items. Dependant on the item value and brand

How long will it take get the funds?

You will be paid as each item sells. Within seven days of the sale completion

How are payments made?

Payments are made by bank transfer

Do I get a receipt for my items?

Yes, you will receive an email contract detailing your unique customer id number, the terms and condition of the consignment agreement and pricing for your items. All you have to do is accept these terms to enable Twice Loved Ltd to sell your items on your behalf

Am I insured with Twice Loved?

Whilst we make every effort to carefully store and keep your items secure we ask that you check your home insurance policy provide cover for your items. The items remain your property until sold

How do you authenticate my items?

We use external companies to authenticate our items and provide certificated when required

Which brands do you accept?

We accept the following brands or similar, Also boutique items. Alexander McQueen, APC, Armani, Anya Hindmarch, Aspinal of London, Balenciaga, Bally, Belstaff, Bottega Veneta, Burberry, Bvlgari, Chanel, Chloe, Cartier, Canada Goose, Christian Dior, Chloe, Christian Dior, Christian Louboutin, D&G, Erdem, Emilio Pucci, Escada, Fendi, Ferragamo, Gucci, Herno, Givenchy, Isabel Marant, Jil Sander, Joseph, Loewe, Louis Vuitton, Maison Margiella, Marni, Max Mara, Missoni, Moncler, Mulberry, Needle & Thread, Prada, Rixo, Sandro, Self Portrait, Theory, Victoria Beckham, YSL, Zadig & Voltaire

How long do you keep the items?

We keep items for 12 weeks. After this time we will contact you to review the pricing or alternatively ask you to collect or donate your items to charity

Can I take my items back?

Yes, just give us 24 hours notice to carefully package your items

       Are my details shared?

       No, as per our Privacy Policy we do not share your details. We are registered         with the Information Commissioner's Office, formerly known as Data        .......Protection Registrar Reference ZB739968